Contact Numbers

During Office hours Monday- Thursday 9:00am-5:30pm Friday 9:00am-5:00pm

(Excluding Christmas & New Year Bank holidays)


Rental Payments, Deposits, Direct Debit Enquiries (Accounts Department) 
T: 0131 558 3000 (Option 4) / E: accounts@djalexander.co.uk
 
All Property Repairs (Maintenance Department)
T: 0131 558 3000 (Option 5) / E: maintenance@djalexander.co.uk

*If possible please email photographs of any maintenance issues and include your property address in any email correspondence



OUT OF HOURS EMERGENCY CONTACT NUMBERS

 


The below contact numbers should only be used in an emergency when the DJ Alexander maintenance department is closed. An emergency would be classed as loss of electricity, escape of water, loss of heating (in winter) and if you are locked out of the property.
 
If your issue is regarding plumbing, heating or electrics please check when you collect your keys so establish if the property is covered by a ‘Homecare’ or similar service/maintenance agreement. If applicable, you should then contact the service provider directly to resolve the issue.
 
If you have made reasonable attempts to contact our On Call Engineer and you are unable to get a response, only as a last resort, you may arrange for a contractor of your choice to attend. We would require you to supply us with a detailed invoice for the works carried out and send this via post or email.
 
In the event of a call out which is not deemed an emergency, the tenant will be liable to pay for this call out and any additional charges levied by the contractor.

EDINBURGH & LOTHIANS

 Plumbing and Heating

 Benaird Ltd

 On Call Engineer

 07702 883 741

 Locksmiths

 Red Circle Locks

 On Call Engineer

 07759 422 566 

 Electrics

 Benaird Ltd

 On Call Engineer

 07702 883 747

 

 

GLASGOW ONLY

 Plumbing, Heating and Electrics        

 CLC Maintenance                       

 On Call Engineer             

 07949 453 184
 Please note this number accepts    

 voice calls only, no text messages.   

 Locksmiths                   

  Cameron Locksmiths Ltd      

  On Call Engineer

   07816 522 058


 

GAS: National Gas Emergencies - 24 Hour Line - 0800 111 999
If you smell gas or think that you may have a gas leak, or if the CO detector is beeping after a battery replacement then you should call the National Gas Emergency line straight away. Open your windows and doors to let air in, make sure all gas appliances are turned off and turn the gas off at the mains if possible. Do not turn lights on or off and avoid using other electrical switches and appliances as this could trigger an explosion. Do not smoke, light a match or light any other naked flame.