Contact Numbers

During Office hours Monday- Thursday 9:00am-5:30pm Friday 9:00am-5:00pm

(Excluding Christmas & New Year Bank holidays)


Rental Payments, Deposits, Direct Debit Enquiries (Accounts Department) 
T: 0131 652 7312E: accounts@djalexander.co.uk
 
All Property Repairs (Maintenance Department)
T: 0131 558 3323E: maintenance@djalexander.co.uk

*If possible please email photographs of any maintenance issues and include your property address in any email correspondence



OUT OF HOURS EMERGENCY CONTACT NUMBERS

 


 

The contact numbers provided below should only be used in an emergency when the maintenance department at DJ Alexander is closed.

An emergency would be classed as an escape of water, loss of heating (in winter), electrical emergencies* and if you were locked out of your property.

*Before contacting an electrician please ensure this is not a supplier issue (meter) or a localised power cut. If you have an issue with your meter then please call your supplier directly. Power cuts can be checked by calling SP Energy Networks on 105 or checking their website www.spenergynetworks.co.uk.

If your issue is regarding plumbing, heating or electrics please refer to your tenancy pack to check if the property is covered by a “Homecare” or similar service/maintenance agreement. If applicable, you should then contact the service provider directly to resolve the issue.

If you have made all reasonable attempts to contact our On-Call Engineer and you are unable to get a response, only as a last resort, you may arrange for a contractor of your choice to attend. We would require you to supply us with a detailed invoice for the works carried out and send this via post or email. Please contact our office on the next working day to make us aware of your maintenance issue.

In the event of a call out with is not deemed an emergency, the tenant will be liable to pay for the call out and any additional charges levied by the contractor.

EDINBURGH & LOTHIANS

 

Gas/Heating/Plumbing

Aurora Gas

07760 623 630

 Electrician

Capital City Electrical 

0754 247 0747 

 Locksmith

Red Circle Locks

07759 422 566 

 

GLASGOW ONLY

  Plumbing/Heating/Electrics

CLC Maintenance

07949 453 184** 

  Locksmith

Cameron Locksmiths 

07816 522 058  

 

**Please note this number accepts voice calls only, no text messages

 

The contractor may not always be able to attend straight away due to job volumes and contractor availability. They will manage expectations by giving the best timeslot they can for attendance. The contractor will endeavour to have an engineer with you within 24 hours of the issue being reported.

 

GAS: National Gas Emergencies - 24 Hour Line - 0800 111 999
If you smell gas or think that you may have a gas leak, or if the CO detector is beeping after a battery replacement then you should call the National Gas Emergency line straight away. Open your windows and doors to let air in, make sure all gas appliances are turned off and turn the gas off at the mains if possible. Do not turn lights on or off and avoid using other electrical switches and appliances as this could trigger an explosion. Do not smoke, light a match or light any other naked flame.