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Get in touchOut of hours emergency contact numbers
For use of tenants and landlords of DJ Alexander - Our emergency contact numbers should be used in an emergency when the DJ Alexander maintenance department is closed.
An emergency would be classed as loss of electricity, escape of water, loss of heating (in winter) and if you are locked out of the property. If your issue is regarding plumbing, heating or electrics please check if the property is covered by a ‘Homecare’ or similar service agreement. Please refer to your welcome pack. If applicable, you should then contact the service provider directly to resolve the issue.
Tenant contact numbers
During Office hours Monday- Thursday 9:00am-5:30pm Friday 9:00am-5:00pm (Excluding Christmas & New Year Bank holidays)
Rental Payments, Deposits, Direct Debit Enquiries
(Accounts Department)
Telephone: 0131 652 7312
Email: accounts@djalexander.co.uk
All Property Repairs
(Maintenance Department)
Telephone: 0131 558 3323
Email: maintenance@djalexander.co.uk
** Calls are recorded for training and monitoring purposes
Raising a Complaint
If you need to escalate your enquiry, please email customerservice@djalexander.co.uk
Your complaint will be allocated to senior team member.